Shipping policy

1. Order Processing Time
Once payment is confirmed, sneaker orders require 1–3 business days for warehouse processing. This includes quality inspection, size verification, upper material checks, shoe box packaging and logistics arrangements.
2. Shipping Timeframes
Standard Shipping
USA, Canada: 7–15 business days
UK, EU countries: 8–18 business days
Australia, New Zealand: 10–20 business days
Other countries: 12–25 business days
All timeframes are estimates. Delays caused by customs inspections, peak shipping seasons, weather conditions or high order volumes may occur; these are not considered lost packages or the merchant's liability.
4. Customs Duties and Clearance
The buyer is solely responsible for any customs duties, VAT, administrative fees for customs clearance and inspection fees incurred in the destination country.
We do not provide compensation or accept refunds for delays caused by customs inspections, package detention or clearance processing times.
5. Shipment Tracking
Once the package leaves the warehouse, the system automatically sends a confirmation email containing the tracking number. Tracking information typically takes 2–4 business days to update; delays in updates during major promotional periods are normal.
6. Force Majeure
We are not liable for delivery delays or failures caused by uncontrollable events (such as natural disasters, customs inspections, flight cancellations, pandemics, or other force majeure situations).