Refund policy

1. Mandatory Requirements for Returns and Exchanges
Conditions for Return/Exchange:
① Shoes must be brand new, unworn outdoors and free of stains, scuffs or scratches.
② Soles must show no signs of wear, dirt or scuff marks.
③ Original shoe box, hangtags, labels and accessories must be intact and undamaged.
We recommend trying on the shoes on an indoor carpet to avoid sole wear that could render them ineligible for return.
2. Shipping Costs for Returns and Exchanges
If the return is due to incorrect sizing, personal preference, or an ordering error, the buyer bears all round-trip shipping costs; the original shipping fee is non-refundable.
If the return is due to our error (e.g. wrong model shipped, product defects or quality issues), we will cover the return shipping costs and provide a return shipping label.
Exchanges for size or color are permitted for brand-new, unused shoes; however, the buyer is responsible for shipping costs unless the exchange is due to a seller error.
The buyer is responsible for all customs duties and clearance fees associated with international returns.
3. Exclusions from Coverage
Items that have been modified, self-cleaned or damaged due to misuse or abnormal wear are ineligible for after-sales service, refunds or exchanges.